Terms and Conditions

Terms and Conditions

Our terms and conditions apply to all services that are offered by Moverall.com online, by email or by phone.

By visiting our website, viewing the pages, making use of it and/or making a reservation, you acknowledge you have read and understood these terms and conditions (including the privacy statement) and agree to this.

1. Our service

Through our website, Moverall.com offers an online service which all moving companies can use to advertise their services and prices, and where website visitors can make reservations. Reservations made via Moverall.com are free from obligation. You will be contacted by one of our representatives by phone to discuss your reservation. Once you finalize the reservation, you will receive an invoice for a deposit. Once the deposit has been received by Moverall.com, the order is definitive and we will inform the moving company that you have chosen. At that point you enter a contractually binding relationship with this moving company. Upon payment of the deposit, Moverall.com will act as an intermediary between you and the moving company. We will send the details of your reservation to the relevant moving company and we will send you a confirmation email.

The information provided on Moverall.com about the moving company, availability, discounts and rates that movers offer is entirely based on the information that the movers provide. Moverall.com will verify the data where possible but is not responsible for errors of any kind concerning the information from the moving companies.

Sources are noted on all reviews listed on the site. Moverall.com is not responsible for the content of the reviews. Reviews that we receive directly will be posted on this website. Moverall.com does not provide advice and / or recommendations regarding which moving company is best for you. Moverall.com does not offer opinions about the quality, service and rates of the different moving companies on this website.

2. Deposit

To definitively confirm a reservation, an invoice will be issued with advanced payment required. The contract is confirmed and final upon receipt of payment to the trust account. The deposit serves as a definitive reservation with the moving company and will be deducted from the total amount for the removal. The deposit will only be refunded if the moving company cannot carry out the relocation in accordance with the given order (for example, in case of bankruptcy). The confirmation email contains a link, which is supported through a secure online payment. The payment is processed securely by a third party in order to ensure your money.

3. Relocation costs

It is stated in the move quotation the average amount of hours the move may take. This is an average number of hours to which no rights can be derived. The actual number of hours in the end is rounded up to a quarter of an hour. The deviation of the actual number of hours compared to the average shall be off-set against the hourly rate for the moving team. It may be that the total amount is higher or lower. The hours are counted from the moment the moving team arrives at the first address to the moment you sign off the order of the moving team at the last address. The call-out charges and insurance are included in the total amount and are mentioned in the quotation.

4. Cancellation / change of removal date

By making a reservation via Moverall.com, you agree to our cancellation policy. The general terms of cancellation or modification of Moverall.com are available on our website and in the confirmation email of the reservation process. Please note that rates may change if the moving date is changed.

After your deposit is received by Moverall.com, the order is definitive for the applicable rates and at the date of your reservation. If you subsequently cancel the order, the deposit will not be refunded. If you wish to change the removal date or the reservation after the deposit, you should discuss this directly with the moving company of your choice. Any changes and possible additional costs, will be discussed by you directly with the moving company and documented.

The moving company has the obligation to carry out the relocation in accordance with your reservation on the date specified in the reservation. If the moving company cannot fulfil these obligations, the deposit will be refunded. This warranty is void if, after confirmation, you make other arrangements with the removal company for the moving service or moving date.

To view, change or cancel your reservation, please refer to your confirmation email. It contains the relevant instructions. Please note that fees may be charged for cancellations and that deposits may not be refunded if it meets the cancellation and deposit requirements of Moverall.com. We recommend that you read the cancellation and deposit requirements of Moverall.com carefully before making your reservation. Please ensure that payments are made on time in order to guarantee your moving date.

5. Insurance and damage

Damage insurance is fully arranged and settled by the moving company.

6. Rates

The rates on the Moverall.com website are very competitive. All prices on the Moverall.com website are shown including VAT, unless otherwise stated in the confirmation email. Obvious mistakes and errors are not binding.

All special offers and promotions are indicated as such.

7. Privacy and cookies

Moverall.com respects your privacy. Read our Privacy policy and cookies policy.

8. Final payment

Final payment is to be made directly to the mover before unloading commences at the last address.

The confirmation email outlines the possible payment methods.

9. Further correspondence

By completing a booking, you agree that (1) an email may be sent to you shortly before your move date with information about your destination, as well as certain information and offers (including third party offers if you have actively signed up for this) relevant to your move, and (2) an e-mail can be sent shortly after your move in which you are invited to fill in a review form. View our privacy and cookies policy for more information on how we can contact you.

10. Disclaimer

In accordance with the restrictions as set in these terms and conditions and to the highest extent permitted by law, Moverall.com is only liable for direct damage incurred, paid or suffered because of a demonstrable shortcoming of our obligations with respect to our services, up to a total amount of the combined costs of the reservation as set forth in the confirmation email (for one occurrence or for a series of occurrences which are related to each other).

In accordance with the maximum level of the law, Moverall.com or any of the directors, officers, employees, subsidiaries, affiliates, distributors, affiliate distribution partners, licensors, agents or others involved in creating, sponsoring, promoting, or otherwise making the website and its content available are not liable for any punitive damage, special, indirect or consequential loss or damage, loss of production, loss of profits, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, due to (ii) any inaccuracy relating to the (descriptive) information whatsoever (including rates, availability and qualification) of the accommodations that are available through our website for (iii) the services or products offered by the accommodation provider, for (iv) any (direct or indirect damages arising or incurred because of) damages, losses or incurred costs suffered by you or paid, whether arising out of (legal) activities, resulting from, arising out of or related to the use, inability to use or delay of our website. Nor is Moverall.com liable for (v) any (personal) injury, death, property damage, or other damages incurred (direct, indirect, special, or consequential) due to damages, losses or expenses incurred by you whether it is by (legal) activities, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or to (wholly or partly) attributable to the accommodation provider (employees, directors, managers , agents, representatives or affiliated companies), including any (partial) cancellation, overbooking, strike, force majeure or any other event whatsoever which is beyond our control.

11. Intellectual property rights

The software required for our services is available on our website and the intellectual property (including copyright) of the content as well as the information and material on our website is ( unless otherwise stated) provided by and the property of Move4U Web Applications BV, its suppliers and providers.

Moverall.com retains exclusive ownership of all rights, names, and interest in and to (all intellectual property rights) (the "look and feel" (including infrastructure) of) the website on which the service is made available (including reviews of moved and translated texts), and you do not have permission to copy, scrape, (hyper- / deep) links, publish, promote, sell, integrate, use, combine or use the content (including any translation thereof, as well as any guest reviews) or to use our brand in any way whatsoever without our express written consent. The extent that you would use, combine or retain, (wholly or partially) our (translated) content (including client reviews) or any intellectual property of the website, transfers all such intellectual property rights to Removal. Any unlawful use of any of the aforesaid (e) actions or behavior constitute a serious infringement of our intellectual property rights (including copyright and database rights).

12. Other

These terms and conditions and the provisions of our services are according to in the highest extent of the law permitted under and governed by the Netherlands and any dispute arising from these terms and conditions and our services, falls exclusively under the jurisdiction of the court in Amsterdam, The Netherlands.

In the event that any provision of these terms becomes invalid or dissolved, you will remain bound by all other provisions of the terms and conditions.

13. About Moverall.com and supporting businesses.

The online moving booking service is provided by Moverall.com, a brand of Move4U Web Applications BV, which is governed by Dutch law and has its head office at Wolga 2, 2491 BJ, The Hague, The Netherlands.

The company is registered with the Trade Register of the Chamber of Commerce under registration number 59834552. Our VAT number is NL8536.61.558 B01

Moverall.com has its headquarters in The Hague and is supported by several related group companies (the "support companies") around the world. The supporting enterprises play only a supportive role for the benefit of Moverall.com. A number assigned supporting companies offer limited service outlets (by phone). The supporting companies do not have a website (and can in no way manage, maintain or host the website). The supporting companies do not have the power or authorization to provide the service, to act on behalf Moverall.com, or to sign a contract as or on behalf of Moverall.com. You have no (legal or contractual) relationship with the supporting companies. The supporting companies do not act like Moverall.com, and are not permitted to act in any form as a service of Moverall.com. Moverall.com (including the office of the supporting companies) will not accept any other residence in any other place, location or office in the world other than the registered office in The Hague.

Revision 1.3 May 28, 2014

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